New Addition + Renovation of the Ticketing Concourse
Akron-Canton Airport (CAK) has undergone tremendous growth over the past 15 years. The arrival experience, entry and ticketing counters had become too congested for an airport that has a growth model tied to a great passenger experience. The existing vestibules created pinch points for travelers in the ticketing area. This expansion minimized obstructions and maximized every available square foot.
We wanted to create an even better airport experience for our customers with our ticket wing renovation. More natural light and more circulation space make the check-in experience feel even better.
Rick McQueen, President and CEO, Akron-Canton Airport
During the airport redesign, the relocation of the vestibules allowed for an additional 7’ of space to be allocated to circulation and ticketing area. The two original vestibules were demolished and combined into one larger one in which you enter from the sides giving the passengers direct access into the airport. Now the confusion over which entry to use has been simplified. Floor to ceiling glass, a translucent canopy, brighter wall and floor finishes, and a continuous light cove creates the appearance of a much larger area. Wrapping up the airport addition, the north end of the concourse was expanded to the end of the building for the remaining ticket counters to handle larger passenger counts.
This airport prides itself on the passenger experience and the first impression can set the tone for that experience. This renovation focused on an intuitive experience that could reduce the stress of traveling for passengers. Upon entering the vestibule, the warm tone of wood and carpet are intended to calm passengers before walking into a light filled concourse. Smooth durable terrazzo flooring and stainless wall finishes speak to the airports commitment to bring a high quality experience to travelers.
Traveling can often be stressful, but good design can help improve that experience. The design of the Ticketing Concourse creates a bright, open, and intuitive experience that welcomes the traveler while providing a clear understanding of where to check-in. The new translucent canopy floats like a wing above the new glass entry vestibule that leads into a concourse full of natural light. One will not be disappointed with their experience at CAK.
Burt Marzley, Design Architect and Partner, SoL Harris/Day Architecture
1 of 22